Change in circumstances

By online form

The easiest and fastest way to update your claim is to use one of our online forms to report your change - you can do this using a smart phone, tablet or computer.

You will need to attach the evidence of your change to the online form. You can do this by uploading a photograph (for example, taken on your phone or tablet) or by scanning an image (for example, your wage slip or proof of benefit).

To do this, you need to have your claim reference number and evidence ready. If you don’t know your claim reference number, please make sure you give us your full name, address and postcode so that we can find your claim.

Report a change of address online

Report a change in your circumstances online

If you haven't got a smart phone or access to the internet, you can visit us and use one of our public access computers and self-service scanners. Details of our opening times and where to find us can viewed on our First Point Telford page. You will need to bring your claim number and evidence with you.

If you are not currently receiving Housing Benefit and/or Council Tax Support but have had a change in your circumstances and think you may now qualify, please visit our Benefits page for information about how to start a new claim.

By email

If you can't report your change online, email us at Benefit.Service@telford.gov.uk.

Please put your claim reference number in the 'subject' field so that we can find your claim.

You can find this on your benefit award letters in the top right-hand corner. If you don't know your claim reference number, please make sure you give us your full address and postcode.

What do you need to tell us?

  • The exact date the change happened.
  • What the change was. Please give us as much information as you can - so that we don't have to get back in touch with you to ask more questions.

You must provide evidence at the same time as you notify us of the change so have this ready to attach to your email. If you don't provide evidence then we won't be able to update your claim.

By post

If you are unable to report your change online or by email, you can post us the details and proof of your change. Our postal address is: Benefits Service, PO Box 249, Telford, TF3 4LP.

What do you need to tell us?

  • Your claim number, name and address.
  • The exact date the change happened.
  • What the change was. Please give us as much information as you can - so that we don't have to get back in touch with you to ask more questions.
  1. Introduction
  2. What do you need to tell us?
  3. How do I report?
  4. Contact