Due to maintenance work on MyTelford the Report it and Request it forms are currently unavailable via the mobile app and website

If you need to report an urgent issue then please contact the Customer Contact Centre on 01952 384384. We apologise for any inconvenience caused and expect service to resume as soon as possible.

Why has my bin not been emptied?


  • No sacks or items are left next to or on top of your red top bin, these will not be taken.
  • Don’t overload your bins and containers, heavy bins and containers can’t be lifted safely by the collection vehicles, they have a specific load limit to adhere to.
  • Bins that are too heavy to lift will not be emptied and you will need to remove some of the weight, a hanger will be left on the bin handle to explain what to do.
  • The missed collection is not due to a bank holiday and your scheduled collection has changed, view details of changes due to bank holiday.
  • There are no unscheduled disruptions to the service due such as adverse weather conditions, view information about what to do in these instances.

Last updated: 14/06/2022 14:58

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