Why has my bin not been emptied?

Checklist



  • No sacks or items are left next to or on top of your red top bin, these will not be taken.
  • Don’t overload your bins and containers, heavy bins and containers can’t be lifted safely by the collection vehicles, they have a specific load limit to adhere to.
  • Bins that are too heavy to lift will not be emptied and you will need to remove some of the weight, a hanger will be left on the bin handle to explain what to do.
  • The missed collection is not due to a bank holiday and your scheduled collection has changed, view details of changes due to  bank holiday.
  • There are no unscheduled disruptions to the service due such as adverse weather conditions,  view information about what to do in these instances.

Last updated: 22/12/2020 08:44

  1. Introduction
  2. Report a missed collection
  3. Contact