Scheduled maintenance to online services – My Telford and online forms

Due to essential maintenance several of our online services will be intermittently unavailable on Thursday 1 December 2022 between 5pm - 6pm. We apologise for the inconvenience.

Why has my bin not been emptied?


  • No sacks or items are left next to or on top of your red top bin, these will not be taken.
  • Don’t overload your bins and containers, heavy bins and containers can’t be lifted safely by the collection vehicles, they have a specific load limit to adhere to.
  • Bins that are too heavy to lift will not be emptied and you will need to remove some of the weight, a hanger will be left on the bin handle to explain what to do.
  • The missed collection is not due to a bank holiday and your scheduled collection has changed, view details of changes due to bank holiday.
  • There are no unscheduled disruptions to the service due such as adverse weather conditions, view information about what to do in these instances.

Last updated: 14/06/2022 14:58

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