Help with putting your bins out for collection

Assisted collections

We offer a free assisted bin collection service for residents who might not be able to present their bin/container(s) at the collection point themselves.

On your scheduled collection day your bin/container(s) will be collected, emptied and returned to an agreed location on your property. Please make sure that your bin/container in the agreed location for 7am on your collection day.

If your bin/container is not returned to the agreed location, please contact us immediately and we will arrange for the contractor to comeback and return your bin/container correctly to the agreed location.


Moving home

If you have moved or are planning to move home then please contact us so we can arrange for this service to continue at your new address and avoid any disruption.


Annual reviews 

To ensure our records are accurate and kept up to date this service is reviewed annually by sending a form to residents receiving the assisted bin collection service, within this form we will indicate the date when your current service will finish.

If you still require this service please complete and return the form using the freepost address or alternatively you can email us directly at waste@telford.gov.uk, please contact us before the date indicated in the form to ensure your service is continuous.

If you no longer require this service then you do not need to return the form or contact us. Instead you will need to present your bin/container(s) on the public footpath/highway nearest to the edge of your property on the next collection day after the date indicated in the form that was sent to you.


Please visit our webpage to view your collection day dates

Last updated: 22/12/2020 08:45

  1. Introduction
  2. Eligibility
  3. How do I apply?
  4. Contact