Worried about money?

There’s lots we can do to help. Find out what support is on offer.

Useful contacts

Key contacts

This table shows the key contacts.
Contact name Description Contact details
Leaving Care team General support for young people leaving care 01952 385817 or email TWCreleavers@telford.gov.uk
Emergency Duty team (out of hours) Emergency social work service for urgent situations out of normal office hours and which cannot be left until the next normal working day 01952 676500
Jo Britton Director of Children’s Services 01952 385008
Customer Complaints, Compliments and Feedback For all feedback, complaints and compliments 01952 382006 or email customer.relationship@telford.gov.uk or use our online form
Rights and Representations Independent safeguarding, quality and advocacy Mike Bould 01952 385112
Amanda Farrington 01952 385102
Citizens Advice Bureau General advice 0300 330 1165


This table shows the accommodation contacts.
Contact name Description Contact details
Housing Solution team Temporary/emergency housing 01952 381925
Maninplace Temporary accommodation 01952 248248
KIP Temporary accommodation 01952 256007
Shelter – Birmingham General housing advice 0808 800 4444 or online via the Shelter website

Education, training and employment

This table shows the education, training and employment contacts.
Contact name Description Contact details
Future Focus 16-19 careers advice 01952 388988
Job Box 19+ training/employment advice 01952 382888
E.A.S.T Employment support for people with disabilities 01952 382888
Juniper Training Training provider 01952 299016
Nova Training Training provider 01952 243380
County Training Training provider 0345 678 9023
Enable Employment support for people with disabilities 01743 276900
Landau Training provider 01952 245015
Total People Training provider 01952 681030
Unite Foundation University accommodation scholarship 01173 027073 or email info@ unitefoundation.org.uk or online via the Unite Foundation website

Health and wellbeing

This table shows the health and wellbeing contacts.
Contact name Description Contact details
Doctor/Doctor/Optician Find a service near you visit the NHS website and search your postcode
NHS England General health advice 111
Police – non emergency General advice 101
Samaritans Support for wellbeing and people having suicidal thoughts 116 123
ChildLine Crisis and Wellbeing support 0800 1111
Telford Wellbeing Service Mental health and wellbeing support 01952 457415
Healthy Life Style Service Support regarding health, smoking, physical activity 01952 382582
Telford Sexual Health Services General advice around sexual health matters 0808 178 0955
Recharge Addiction and wellbeing support 01952 660000


This table shows the leisure contacts.
Contact name Description Contact details
Telford and Wrekin Leisure Services 01952 382770


This table shows the finance contacts.
Contact name Description Contact details
Jobcentre Plus Benefit advice 0800 169 0190
Citizens Advice Bureau General advice around housing, debt and benefits 0300 330 1165 or visit the Citizens Advice website
The Money Advice Service General money advice 0800 138 7777
Fair Share Credit Union Basic bank account and loans 01952 200200
Step Change Monday to Friday 8am to 8pm and Saturday 8am to 4pm 0800 138 1111 or visit the Step Change website
National Debt Line 9am-8pm Monday to Friday; website with live chat 0808 808 4000 or visit the national debt line website
Prince’s Trust Money Management Debt Line, website with live chat 0800 842 842 or visit the Prince's Trust website
Money Helper Website with live chat 0800 0113797 or visit the money helper website
The Money Charity Visit the Money Charity website
Turn 2 US Visit the Turn 2 Us website


This table shows the benefits contacts.
Contact name Description Contact details
Department for Work and Pensions 0800 731 0469 (free) or visit the GOV.UK website
Existing benefit claims only 0800 169 0310 (free)

Other support services

This table shows the other support services contacts.
Contact name Description Contact details
Adult Social Care 01952 385385
Buttle Trust 020 7828 7311 or visit the Buttle website
National Youth Advocacy Service 0808 808 1001 or visit the NYAS website
The Care Leavers Foundation 01678 540598 or visit the Care Leavers Foundation website
Bee U 0300 124 0093 or visit the Bee U website
Become 0800 023 2033 or visit the Become website
West Mercia Youth Offending Service 01952 385985 or email telford.team.wmyos@westmercia.pnn.police.uk
YSS 01905 730780 or visit the YSS website
Rees Foundation Help and advice to care experienced young people 0330 094 5645 or email contactus@reesfoundation.org or visit the Rees Foundation website
We can also help put you in touch with organisations that can give you advice and support:
Catch 22 Deliver holistic support to care leavers and run the National Leaving Care Benching Marking Forum and Young People’s Benchmarking Forum Visit the Catch 22 website
Solicitor Visit the Law Society website
Care Leavers Association 0161 826 0214 or visit the Care Leavers website
Refugee Council 020 7346 6700 or visit the Refugee Council website
New Horizon Youth Centre 020 7388 5580 or visit the New Horizon Youth Centre website
Coram National advocacy service for care leavers, providing free advocacy. They also have a legal centre for children and migrants – Voice. 0808 800 5792 or email info@coramvoice.org.uk or visit the Coram website
IMO Information and stories from other care experienced young people. Visit the IMO website
Young Lives Foundation 0808 164009 or visit the Young Lives Foundation website

Last updated: 24/05/2023 14:14