From Friday 22 September 2023 to Monday 25 September 2023, there will be disruption to all online services accessed through My Telford and the My Telford app. We apologise for any inconvenience.
We are committed to providing you with the best possible service, but if things go wrong we want to know so we can put them right.
We want to hear about your experiences of using Council Services as your feedback is important to help us understand how we can improve and recognise what we are doing well.
Telford & Wrekin Council would like our customers to test our services to ensure that we are providing the best possible service.
Telford & Wrekin Council believe that all of its customers have the right to receive the best possible service, day in and day out. Please view our Customer Contract and Strategies.
We’d like to share with you our Customer Service Performance information.
We would like to share some of the actions we’ve taken following feedback from our customers.
Bringing Council services to your neighbourhood.