Change in circumstances

From 14 November 2018, most working age customers will need to claim Universal Credit for help with their rent. If you have a change of circumstances that ends your current Housing Benefit entitlement (for example, an increase in income) and you need to make a new claim in the future, you will usually have to make a claim for Universal Credit for help with your rent. View information about the eligibility for Housing benefit to see if you are eligible.

Visit the GOV.UK website for more information about Universal Credit and how to claim it.

Universal Credit will not cover Council Tax. View information about how to claim Council Tax Reduction if you need help to pay your Council Tax

By online form

The easiest and fastest way to update your claim is to use one of our online forms to report your change. You can do this using a smart phone, tablet or computer.

You will need to attach the evidence of your change to the form. You can do this by uploading a photograph (for example, taken on your phone or tablet) or scanning an image, for example of your wage slip or proof of benefit.

You will also need to have your claim reference number and evidence ready. If you don’t know your claim reference number, please make sure you give us your full name, address and postcode so that we can find your claim.

Complete our online form to report a change of address

Complete our online form to report a change in circumstances


By email

If you can't report your change by online form, you can e-mail us.

Our email address is:

benefit.service@telford.gov.uk

Please put your claim reference number in the 'Subject' field so that we can find your claim.

You can find this on your benefit award letters in the top right-hand corner. If you don't know your claim reference number, please make sure you give us your full address and postcode.

What do you need to tell us?

  • The exact date the change happened.
  • What the change was. Please give us as much information as you can so that we don't have to get back in touch with you to ask more questions.

Please provide your evidence at the same time as you notify us of the change, so have this ready to attach to your email. If you don't provide evidence, we won't be able to update your claim.


By post

If you are unable to report your change online or by email, you can post us the details and proof of your change.

Our postal address is:

Benefits Service
PO Box 249
Telford
TF3 4LP

What do you need to tell us?

  • Your claim reference number, name and address.
  • The exact date the change happened.
  • What the change was. Please give us as much information as you can so that we don't have to get back in touch with you to ask more questions.

Last updated: 18/02/2021 09:50

  1. Introduction
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