This process can be used by anyone who wants to make a complaint or raise concerns about the service they have received from (or about any actions or decisions made by) Adult Social Care. You can ask someone to make a complaint for you as long as you give them consent to act on your behalf and they are acting in your best interest.
Complaints about matters that are not directly connected with Adult Social Care will generally be handled within the Council's corporate complaints procedure, download the corporate complaints procedure.
There is only one stage to the complaints process
When a complaint is received, an officer from the Customer Relationship team will contact you and explain how the complaint will be investigated. At this point, a timescale for our response will be agreed - this can be from 25 to a maximum of 65 working days.
- Download the Adult Social Care complaints procedure.
- Download the summary version of the Adult Social Care complaints policy and procedure.
- Visit the Local Government and Social Care Ombudsman website if you are not happy with the response you received.
If you would like further information about the Adult Social Care complaints process, please contact the Customer Relationship team.
Last updated: 09/08/2023 17:24