Our Adult Social Care Charter
Our charter has been developed with staff and members of our Making It Real Board. Experts by experience who have co-produced our Adult Social Care Charter to reflect the principles that are important to them.
It is made up of 5 overarching principles that all staff apply when supporting individuals and the people who are important to them.
Our making it real essential ingredients are:
- we will always promote your independence
- we will listen with empathy and understanding
- you will know who to contact and we will always get back to you
- our conversations will be honest and personal to you, we won’t just tick boxes
- we will respect your decisions and be honest and open.
Nothing for you, without you - what this means in practice:
- we apply a strengths based ethos throughout our interventions with individuals, adapting the 3 conversations model within our assessments and support plans
- we ensure holistic assessments are completed, with a multi-agency approach
- we ensure that all visits are meaningful to the individual and their families/carers
- we capture our assessments as a narrative – limited questions are asked with individuals. The emphasis is about having meaningful and relevant conversations.
Management’s commitment to you:
- listening to your ideas on how to deliver a better service with a monthly Practitioner Forum with the senior leadership team to involve/influence our service developments
- giving autonomy and freedom in your decision making through locality peer review
- being supportive and approachable
- being knowledgeable and helping you to find answers
- regular and meaningful supervision
- reflective practice sessions including Best Interest Assessor (BIA) Forum, Safeguarding forum, Direct Payments forum and more
- personal and professional development opportunities
- regular meaningful training on issues affecting front line practice
- regular communication sessions with DASS and senior management
- dedicated adult social care legal advice
- investment in application of streamlined case management system to further support practice
Our promise to you:
We will empower you to share your ideas, to make suggestions and to help us find new solutions to old problems. Whilst also supporting you with the latest technology and encouraging collaboration with our communities, partners and colleagues.
We don't focus on limitations; we focus on opportunities and possibilities. In doing so, we're perfectly placed to help you achieve your potential and enjoy a truly fulfilling career. This means you'll be able to empower our communities too, working together to enable people to enjoy healthier, happier and more fulfilling lives.
Why choose Telford & Wrekin Adult Social Care:
We have a flexible, and adaptive working environment with a focus on staff wellbeing, this includes training and development which focuses on good mental health and we have a dedicated 24-hour counselling service.
Our investment in our staff and practice has supported the following achievements:
- ADASS Peer Review reviewed as 'Exceptional’ Adults Social Care services operational delivery and partnership relationship
- our in-house My Options services rated ‘Outstanding’ Shared Lives service and Good by the Care Quality Commission (CQC)
- AYSE programme
- opportunities to specialise in areas of interest that you are passionate about e.g. autism, learning disability, safeguarding.
- expert by experience focus
- MJ Council of the Year 2022.
We have refreshed our supervision policy supporting the embedment of post qualifying supervision standards in Adult Social Care. With regular supervision you will be supported with your practice and caseload. Managers and Seniors will ensure that you have the support you need to get the best outcomes for individuals and their families and/or carers. You will identify and drive topics for your supervision focusing on areas important to you.
Your annual professional and personal development (APPD) session will be in addition to your regular supervision sessions. This is an opportunity for you to identify development and training opportunities as well as exploring career progression routes.
Team meetings and catch up’s provide further opportunities to reflect on the service, your practice, developments in the service and working with partners while sharing experience and knowledge throughout the team. Team meetings and sessions can be a mixture of online and face to face depending on your preference.
We have a supportive team culture; everyone knows each other and there is a real team spirit from all parts of the organisation. Our teams work very closely together and help each other out when needed this involves all levels of staff. You will have monthly team meetings to encourage team building, away days and workshops will be held within teams and the wider organisation to support specific areas of learning.
We are constantly striving to improve. We know that practitioners and managers need good quality support and challenge and believe our culture of high challenge / high support is key to our success. It underpins the way we work and helps drive continuous improvement.
We offer a flexible working policy, and mobile working is the norm for all front line Adult Social Care staff. We have a very good corporate employee benefit offer including various salary sacrifice schemes and a strong well-being offer.
We recognise the imbalance of how much time staff can spend filling in forms on a computer. We strive to continually develop and refine these systems to make them user friendly and fit for purpose. This should mean far less repetition of paperwork, greater financial controls, stronger links with other service areas and ultimately spending less time at a computer. With greater efficiency and time saving, our staff are freed up to focus on practice and making a difference to the individuals we are working with.
We know ourselves well and know what we want to achieve. We are an authority which other councils want to benchmark against having recently been awarded the MJ Award for Council of the Year 2022. We want the people of Telford to live fulfilling lives striving for independence and autonomy. We want to work with individuals to ensure that they have high aspirations for themselves and their local communities.
Our Seniors, Team Leaders, Service Managers and our DASS are truly passionate and motivated in the work they do, and they operate an open-door policy for all staff. The enthusiasm they possess cascades down through the whole service.
Last updated: 18/01/2023 12:01