Missed bin collection

If the crews have already been in your street and you did not have your bin out in time, you will need to present your bin again for your next scheduled collection, please see alternative options below:

If your bin has been labelled, view information about what goes in your bins, bags and containers


Red top bin 


Purple bin and blue bag

  • You can put additional recycling out next to your purple top bin in a suitable container.
  • Take your purple bin and blue bag waste to your nearest household recycling centres (HRCs)
  • If you feel you can't wait until your next collection we can arrange for our contractors to return to empty the bin for a fee of £18.00, this can be arranged by calling our Contact Centre.
  • If you have put the wrong recycling items or general waste in your containers, please remove them and present again in the correct containers for your next scheduled collection.

Green bin

  • You can present up to 4 bags of additional garden waste next to your green bin on your next scheduled collection, from 1 April 2019 garden waste will be collected by Veolia, please note additional garden waste must be presented in a biodegradable bag only.
  • Take your green bin waste to your nearest household recycling centres (HRCs)
  • If you feel you can't wait until your next collection we can arrange for our contractors to return to empty the bin for a fee of £18.00, this can be arranged by calling our Contact Centre.
  • If you have put the wrong items in your bin, please remove them and present again in the correct containers for your next scheduled collection, they must be removed before your next scheduled collection.

Food waste caddy

  • This is a weekly collection service, please present your caddy on your next collection, for 7am.
  • Side waste is not accepted.
  • Food waste cannot be taken to either of our Household Recycling Centres.

Last updated: 27/01/2021 10:13

  1. Introduction
  2. Advice on bins presented after 7am
  3. Contact