When will I receive my payment?

Invoices submitted with a valid Purchase Order (PO) number will be processed within 5 working days from the date of receipt. To help speed up your payment please request a Purchase Order number at the time of taking the order for goods or services.

If no PO was provided, your internal contact must add the necessary information before the invoice can be processed, which may delay payment.

Remittance advice and bank account information

Once your invoice has been paid, an electronic remittance advice will be automatically sent to the email address we have on record for your organisation. This document confirms the payment details, including the amount paid and the bank account it was sent to.

Please ensure your remittance email address is up to date to avoid missing this confirmation.

Customer expectations and Service Level Agreements (SLAs)

Telford & Wrekin Council is committed to delivering a high standard of service to all suppliers. Our Customer Expectations and Service Level Agreements (SLAs) outline the typical timeframes and standards you can expect when interacting with us, including invoice processing times, communication response targets, and payment schedules. These standards help ensure transparency and accountability in our supplier relationships.

Statements

Please submit all Statements for review to purchase.ledger@telford.gov.uk along with any outstanding invoices detailed.