Submitting an invoice for payment

A guide to sending us your invoice

To help us process your invoice as quickly as possible, please ensure it meets our invoicing requirements.

Invoices should be submitted by email in PDF or Word format, with one invoice per attachment and one purchase order (PO) per invoice. If your invoice includes a valid PO number, please send it by email to PurchaseLedger.scannedInvoices@telford.gov.uk.

If you have not been given a PO number, please send your invoice directly to your contact at the Council who requested the goods or services.

Please note that we no longer accept paper invoices.

Invoice requirements

To be processed, your invoice must include the following:

• your company name and full address

• a unique invoice number

• a clear description of the goods or services provided

• accurate quantities, unit prices and the total amount due (shown to two decimal places)

• your VAT registration number (where applicable)

• a breakdown of the net amount, VAT rate, VAT amount and line total for each item

• a valid Telford & Wrekin Council PO number (format: 5/6xxxxxx)

• your bank details for payment

• the invoice must be clearly addressed to the correct payee.

PO and non-PO invoice guidance

PO invoices
If you have been provided with a PO number, it must be included on your invoice. Please email your invoice to purchaseledger.scannedinvoices@telford.gov.uk.

Invoices with a valid PO number can be matched to the corresponding PO in our system, helping to speed up processing and payment.

Non-PO invoices
If you have not been provided with a PO number, please send your invoice directly to your contact at the Council. These invoices require additional checks and approvals and may therefore take longer to process.

How to help us pay your invoice on time

We are committed to paying our suppliers on time and publish performance information on our supplier payment times. You can help us process your invoice quickly by submitting an invoice that meets our requirements, as soon as possible after providing the goods or services.

Our standard payment term is 30 days from the invoice date. To give the full payment period for processing and approval, invoices should be dated on the day they are issued and submitted without delay. If there is a significant gap between the invoice date and when it is sent, please consider updating the invoice date to reflect the actual date of issue.

Where possible, suppliers should obtain a valid PO before supplying goods or services. A PO confirms that the expenditure has been authorised, provides a clear reference for invoicing, and enables invoices to be matched and processed more efficiently, helping to avoid unnecessary payment delays.

Submitting invoices promptly and using a valid PO number wherever possible helps both parties maintain accurate records, supports efficient processing, and enables us to meet our payment commitments.

Download our invoice guide for help with preparing and submitting your invoice correctly to speed up processing and payment (.pdf Size: 238Kb)