If an invoice fails to match to a Purchase Order (PO) or is submitted without the necessary information from the T&W contact ordering the goods/services, this will be returned to you, the supplier via an email from our processing partner, Proactis. Similarly, if the invoice is unreadable or missing required information it will also be returned.

If the invoice contains errors, the person or team who have raised the initial order will contact the supplier to resolve any discrepancies; this may result in a request for a new invoice to be submitted.

Where we're aware that invoices are invalid, incorrect or can't be matched with POs we'll try to notify the supplier as soon as possible.

The email address that notifications will be sent from is: noreply@proactis.com.