Information for Care and Support Suppliers

Residential and Nursing Care Homes

If you are not already registered on Delta please register to be ready to apply to the DPS when this tender opportunity opens.If you have not already successfully applied please submit your responses to ensure that you are in the position to react when new opportunities arise.


DPS - Dynamic Purchasing System

The DPS is a flexible purchasing procedure that has been set up to cover all purchasing of Support and Care in the Community through one contract. As the Council works with the sector to commission more innovative and collaborative services the flexibility and wide ranging Specification that the DPS offers will see its usage increase significantly over the coming weeks and months.

The DPS remains open to applications for the duration of time that it is active, to be at the forefront of future developments in service delivery you will need to be signed up and ready to review and respond to future Tenders. Whilst we have historically purchased on individuals needs it is very likely we will need to do things differently with increasing demand and sufficiency issues. There is continuous demand for enablement packages following discharge from hospital to support the person to return to their home.

If you have not already successfully applied please submit your responses to ensure that you are in the position to react when new opportunities arise.

Market Position Statement

The Market Position Statement is a document which should help you to understand local need and plan the services you offer to meet that local need. We are interested in hearing your views on the document, does it give you the information you need or conversely contain information you don't need, would you like to see anything else in it?

Download the Market Position Statement.

Independence AT Home - support those you know to live independently 

Telford & Wrekin Council is working in partnership with My Choice to deliver weekly 'Independence AT Home' drop-ins. These sessions will give you the opportunity to 'Try before you buy' a wide range of gadgets and aids which may support your everyday living. Drop-ins will be held on:

  • Wednesdays, 10am - 2pm at Citizens Advice, Tan Bank, Wellington, Telford, TF1 1HW.

Find out more about maintaining independence at home by visiting our Adult Social Care information pages about Living well at home, speaking to one of our volunteers at a drop in or by calling the Disabled Living Foundation's national helpline 0300 999 0004.

The Calm Cafe 

The Calm cafe opened in January 2020 to support those people who need it with their emotional and mental health. The cafe offers space to meet like-minded people and gain support from trained staff. Further information can be found here

Do you know any Carers who would be interested in being an expert by experience? 

We are always seeking family carers who want to make a difference and shape local services through being part of the solution. The Carers Partnership Board works in co-production by encouraging those voices and contributions to be heard. In particular we are seeking participation around Mental Health, Learning Disability, including around behaviour which can challenge, autism, forensic services, younger adults with complex health conditions and young onset dementia.

Providers, Carers and those who access services can observe Board proceedings through their presence in the public gallery. Find out more about the Carers Partnership Board.

If you know of any carer or service user who would like to make a contribution please pass the following contact details to them. To find out more email CommissioningAdults@telford.gov.uk or call 01952 381212.


Bidding for and delivering services as part of a consortium is both challenging and rewarding. From our experience we think the key issues are:

  • it is about delivering a single discrete service better by working collaboratively, bringing a range of expertise together into one service rather than providing a collection of independent services funded from a single pot
  • trust is essential, built on due diligence, openness and transparency, shared values and vision
  • partners need to be flexible and adaptable to change
  • commitment is needed from each partner agency from all their Trustees, staff, volunteers and other stakeholders
  • there is need to work closely with commissioners, being creative and solution focused but also realistic. Consortium partners, commissioners and Council staff should work together to create a culture of co-operation rather than 'us and them'.

Prime provider - a few tips:

  • don't underestimate the time required as the main point of contact for both partners and commissioners
  • be realistic about what you are offering from the outset in the bidding process
  • learn about your partners, how they work, how the contract fits with their other services etc
  • work together to identify risks, anticipate problems and find solutions.

Disadvantages:

  • a lot of time is needed to support the consortium - meetings, financial arrangements etc. and the funding is likely to be insufficient to cover all of these costs
  • knock on effect on other parts of your organisation - the consortium contract can distract from other roles.

Advantages:

  • the opportunity to attract additional funding through the consortium
  • stronger and fitter organisations from shared learning, new staff with additional skills and experience, sharing resources, building capacity to change etc
  • stronger relationships with commissioners and new networks
  • better service for our clients.

More information can be found in the Cabinet Office Document - Working in a consortium - A guide for third sector organisations involved in public service delivery.

Accessible Information Standard

If you have not already done so, please can you email krystyna.flynn@telford.gov.uk to inform us whether you are meeting the Accessible Information Standard and demonstrate how you are meeting it. We are required to seek this information from all providers of adult social care and support.

The Accessible Information Standard places a legal duty on all organisations that provide NHS or adult social care and support to ensure that people (patients, service users, carers and parents where information and communication needs relate to a disability, impairment or sensory loss) have access to information that they can understand and any communication support they might need. 

Five key areas that must be carried out are:

  • identifying
  • recording
  • flagging
  • sharing
  • meeting needs.

View further information on the NHS England website.

Cold Weather Alerts and Business Continuity Plans 

Please note we will be in contact with you when we receive any updates.

View the Public Health England Cold Weather Plan 2016.

Business Continuity Plans

Please ensure that Business Continuity Plans are in place and up to date. If you need support contact Helen Gordon in our Civil Resilience Team at Helen.Gordon@telford.gov.uk or 01952 381958 for further advice or help.

Wellbeing and Independence Partnership (WIP)

The Wellbeing and Independence Partnership (WIP) provides information, advice and guidance to residents of the Borough of Telford & Wrekin. Download a leaflet of their services.


Last updated: 29/07/2020 14:56

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