Online payment and Automated Telephone Payment (ATP) services - planned maintenance

Our online payments and ATP services will be unavailable from 8am to 4pm on Sunday 14 April 2024, due to essential maintenance. We apologise for any inconvenience this may cause.

Public Protection policies

We value input from you to help us ensure our service is meeting your needs. We would like to hear from you whether your experience of us has been good or in need of improvement. This helps us to ensure we keep doing the right things and make changes where we need to. We use customer satisfaction surveys from time to time but we would welcome your feedback at any time. You can provide feedback in the following ways:

Public Protection team

Telford & Wrekin Council
Darby House
Lawn Central

Telephone: 01952 381818
Online: comments, compliments and complaints form
In person: (by appointment only) Monday to Friday between 9am – 5pm at the above address.

Out of hours

Please be advised that Public Protection does not provide an out of hours service.

Please sign up to My Telford or view our online forms to report any issues in your local area.

Any feedback that we receive will be acknowledged, considered and responded to.

Complaints and appeals

We are always willing to discuss with you the reasons why we have acted in a particular way, or asked you to act in a particular way. You can contact the Manager using the details above.

We manage complaints about our service through Telford and Wrekin Corporate Complaints Policy

Last updated: 23/08/2023 12:37

  1. Introduction
  2. How we deliver services
  3. Policy
  4. Have your say